A leading fintech company, OPay, has highlighted its achievements in the year 2023 as it unveiled its plans to improve security on the platform, customer service and its corporate social responsibility in the New Year.
In a statement released on Tuesday, OPay said that it had successfully carved its niche in the financial industry and is set to reach new milestones in 2024 under the visionary leadership of its Chief Executive Officer, Mr Dauda Gotring.
Gotring said, “In 2023, OPay gained significant milestones gaining dominance and relevance in the financial industry evident with the exponential growth of its customer base, people empowerment with the Agent and Merchant networks, provided affordable financial services through our robust technology payment platform, resilient to our mission in making financial services more inclusive through Technology. I say thank you to our esteemed customers for your continued patronage and regulators for their guidance to ensure strict conformance in our service offerings.”
On its 2023 milestone achievements, OPay said that its success stories span across three key areas namely; business achievement. It said that leveraging on its modern robust technology, OPay provided superfast financial payments to customers, Agents and Merchants during the redesign of the Naira notes causing a cash crunch and fall over to digital payments as a primary means of payment in Nigeria.
“In the same year, a significant milestone of achievement was millions of Verve debit cards issued at a subsidised price, deployed with the most seamless card-linking technology made available to the entire Nigerian populace, customers were able to purchase debit cards from Agents within their localities. We opened up 17 customer centre locations across Nigeria to resolve customer complaints, and inquiries, amongst other Agent and Merchant solutions with the goal to make financial services more inclusive through technology.
“Continued reinforcement of the platform’s security system to mitigate fraud and scams prominent within the Digital Payment System to protect customer funds by building a ‘Safe and Secure platform,” part of the statement read.
In terms of brand recognition, OPay was recognised by various independent organisations for its outstanding financial service offerings to its customers as a result of its modern, robust technology, a few of which include: September 2023, CNBC and Statista global ranking as the “Sole” Nigerian Digital Platform. November 2023, Digital Nigeria 2023 Awards organized by NITDA for ‘Innovation Solutions, Customer Satisfaction, Social Impact and Market Penetration’ and ADVAN African Consumer Choice Award 2023 for Best FINTECH.
The year 2024 is to build on our strength which is modern technology and continue to provide our customers with cutting-edge financial service offerings as we align with our core value principles of “customer first” and “excellence in innovation”, vision and mission of the organization.”
“OPay will continue to provide customers with the best payment user experience, more value- added services on the platform to customers, Agents, and Merchants such as ‘Pay with OPay Wallet solution’ and more. We will remain driven by our mission of making financial services more inclusive through technology, one of our strengths as an organization and continue to relentlessly work to achieve our vision to become the most respected and trusted financial institution to create social value in Nigeria.
In addition to innovative products and services, other points in 2024 will include, “Innovative Customer Service. In addition to the 17 physical customer service locations across the country made available for customer dispute & resolution, OPay will develop a world-class, first-of-its-kind online customer service accessible on the Mobile App with 500+ experienced staff members well-equipped with the newest technology available to attend to customers via active chat rooms. This will enable OPay customers from the comfort of any location using their mobile phone, make inquiries about their products & services, log complaints such as failed or disputed transfers, card disputes, login password, account upgrade amongst others and in-turn receive online instant responses from our customer service experts.
“Platform security; leverage on technology for continued reinforcement of the payment platform robust network, introduce new security tools, and other elements to ensure customer funds remain very safe and 100 per cent secure. As an organisation that is sensitive to the industry dynamics while learning from best practices and thriving on innovative solutions, we would develop new security features at different levels of account onboarding (Pre-application stage), proactively introduce different transaction advance security alerts such as facial recognition to validate payments and improve on other special security features.
“Corporate Social Responsibility to create social value by way of printing our footmarks in the sands of time by giving back to society. OPay will be empowering the youths “Leaders of Tomorrow” to provide long-term Educational Scholarships to Secondary and Tertiary Institutions nationwide and internship programs to build their entrepreneurial and working skills ahead before attaining employment phase.”
OPay was established in 2018. It offers a wide range of payment services, including money transfer, bill payment, airtime & data purchase, card service and merchant payments, among others.