The United Bank for Africa Plc has vowed to deepen digital banking in Nigeria as it marked the sixth anniversary of the launch of its artificial intelligent digital assistant and Chatbot – Leo.
According to a statement from the lender on Thursday, since its launch on January 11 2018, Leo has become a transformative assistant that has had a profound impact, on the Nigerian and African financial industry.
UBA was the first financial institution in Africa to introduce a digital solution to ease customer transactions at a time when customers demanded quick transactions and responses. UBA has promised that Leo’s services will be even broader and better as it has again invested in first-rate cutting-edge technology that will further deepen customer experience on Instagram and Google Business; terrains none of its peers can lay claim to.
The bank’s Head, Digital Banking, Olukayode Olubiyi, claimed that UBA customers affirm that Leo was one of the bank’s biggest investments in cutting-edge technology.
He said, “Six years later, and with over seven million customers, UBA’s Leo, has without a doubt, remained unequalled as the smartest Banking Chatbot in Nigeria because of its speed and quick learning intelligence and has continued to evolve with so much more to offer its constantly growing customer base.
“While other financial institutions are still trying to find their feet as regards Artificial Intelligence, at UBA, we can proudly say that Leo has become a massive success as it continues to consolidate on its successes and accolades winning several awards as a testament to its unparalleled qualities and effectiveness.”
Elaborating on Leo’s achievements in the last six years, Olubiyi, said Leo has been effortlessly enhancing the digital customer experience in banking and also achieving a range of other benefits like 24/7 availability as the chatbot stays available round the clock to assist customers and handle the common financial queries asked by the customers.
He added that the AI BoT activities have spanned across the bank’s operations in 20 African countries, garnering huge accolades and over 17 prestigious awards globally.
“With this in mind, we have ensured that Leo continues to enjoy periodic and systematic upgrades with special emphasis on enhanced advancements and specialised unique features where necessary,” he stated.